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Warranty & Authorized Resellers

HFS Warranties

HFS warrants that the Product (“Product”), when properly used and installed in conformance with HFS’ specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to HFS specifications for such Product during the Warranty Period.

What does this limited warranty cover?
This Limited Warranty applies to new HFS Products purchased from an authorized HFS dealer by the original purchaser for normal use and not for resale. Warranty covers Products which cease to operate correctly due to no fault of the customer, at HFS' sole discretion.

How long does limited warranty coverage last?
HFS Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.HardwareFactoryStore.com/contact-us/. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from HFS to the authorized distributor. Warranties are non-transferable, only the original purchaser will receive warranty benefits.

My Product has failed, now what? 
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that HFS or your reseller/distributor provides.
To obtain limited warranty service, you must first submit a Return Merchandise Authorization at www.HardwareFactoryStore.com/contact-us/

What will HFS do?
HFS will replace the Product with a functionally equivalent replacement Product, transportation prepaid. HFS may replace your Product with a product that was previously used, repaired and tested to meet HFS specifications. You receive title to the replaced Product at delivery to the carrier at the HFS shipping point and HFS retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. HFS warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.

What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which HFS is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of valuables please test equipment before putting into use. There is no warranty for Product with removed or altered identification labels. HFS DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. HFS is not responsible for returning to you product which is not covered by this limited warranty. Warranties do not cover consumable maintenance items which are designed to be replaced periodically suchas: gaskets, seals, cutter blades, pump oil, cutting sticks, etc.

How is our liability limited?
HFS AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES  2) LOSS OF, OR DAMAGE TO, YOUR VALUABLES; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. HFS reserves the right to modify these warranty terms at any time.

How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION

 

HFS Authorized Resellers

When purchasing a product from HFS, ensure your are purchasing directly from us or our authorized resellers. Products sold by sellers other than the ones listed below are not authorized, do not include the HFS warranty, and are not gauranteed to be HFS quality. If you find a vendor not listed below selling our products please let us know via the contact form.

Please note that resellers may also sell on various online marketplaces like Amazon, eBay, Newegg, etc. Be sure that the seller within that markplace is listed below.

 

Authorized Reseller List:

HardwareFactoryStore.com
HFS eBay (PacificSale)
HFS Amazon
Downtown Hydro
Terptek
TrimScene Solutions
Wayfair

 

Become an Authorized Reseller

We are always open to new resellers carrying our products through various sales vanues. Make money purchasing our products at discounted wholesale rates and selling at your own price points. If you wish to become an authorized reseller, please submit the form below.

 


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