Return Policy
www.hardwarefactorystore.com (Hardware Factory Store Inc.) is committed to providing our customers with a hassle‑free return experience. We offer a 14‑day return policy, allowing you to request a return within 14 days after receiving your order.
From the date of delivery, customers have 14 days to inspect all purchased products. Any missing items, damages, defects, or incorrect products must be reported within this 14‑day period. After this period, www.hardwarefactorystore.com will not be responsible for such issues.
Return Eligibility
To be eligible for a return, the item must be in the same condition as received, unused or unworn, with all original tags attached and in its original packaging. Customers must also provide a receipt or proof of purchase.
For return requests made after 14 days, please contact us for further assistance.
Return Process
To initiate a return, please contact us at info@hardwarefactorystore.com. If your return request is approved, we will provide return instructions and, when applicable, a return shipping label.
Items returned without prior approval from www.hardwarefactorystore.com will not be accepted.
Returns Due to Product Quality Issues
If your return is caused by a product quality issue, defect, damage, or an error made by www.hardwarefactorystore.com, we will cover the return shipping costs and provide an appropriate solution.
Examples of eligible quality‑related returns include:
- Item is defective or does not work properly
- Product is damaged, but the shipping box is not damaged
- Missing or broken parts
- Product and shipping box are both damaged
- Wrong item was sent
Returns Due to Non‑Quality Issues
For returns that are not related to product quality issues, the customer is responsible for all return shipping costs.
Examples of non‑quality‑related returns include:
- No longer needed
- Bought by mistake
Any applicable shipping fees will be deducted from the refund amount.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. If your item arrives defective, damaged, or if you receive the wrong product, please contact us as soon as possible so we can review the issue and provide a suitable solution.
Exceptions / Non‑Returnable Items
Certain items cannot be returned, including but not limited to:
- Perishable goods (such as food, flowers, or plants)
- Custom‑made or personalized products
- Personal care products
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions regarding whether your item qualifies for a return.
Sale items and gift cards are not eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.
Thank you for choosing www.hardwarefactorystore.com. We appreciate your business and are committed to providing quality products and service.
